Welcome to Mediation Arbitration Resolution Services, Inc. (MARS). When you as a consumer have a problem with any online merchant or seller where can you turn for help? We at Mediation Arbitration Resolution Services, Inc., take a proactive approach to help bring you and the online merchant together to resolve your dispute with our 'Shop with Confidence' Online Dispute Resolution (ODR) process, a form of Alternative Dispute Resolution or ADR. This process not only helps the consumers and merchants but with MARS reporting to the US Federal Trade Commission ( US FTC ) and Econsumer.gov project and it's 32 member nations as well as well as numerous consumer organizations such as the BBB (Better Business Bureau) , Consumers International, ICPEN (Internatoinal Consumer Protection Enforcement Network) , OECD (Organisation for Economic Co-operation and Development )and other entities we can assure, that merchants that take advantage of consumers will be brought to the attention of these organizations.

MARS brings our world-class 'Shop with Confidence' program to the consumer with a grievance together with a merchant and collectively works with the parties involved to come to a resolution using our patent-pending, automated online dispute resolution process which takes far less time than a court process and yet can be binding on merchants who agree to the process and even involve a third-party mediator who is trained and qualified if needed during the process, which you can view here. [ VIEW HOW THE MARS 'SHOP WITH CONFIDENCE' ONLINE DISPUTE RESOLUTION PROCESS WORKS ]

MARS also offers merchants who sell products on the internet a way to establish trust with new and return clients alike by displaying our 'Shop with Confidence' seal which they can proudly display on their website. This lets consumers know that should their own internal customer service process not work to the satisfaction of the consumer they will honor the 'Shop with Confidence' process and therefore assure more consumers of the merchant's intent to be good upstanding seller in the vast sea of choices that the internet presents, and allows consumers to view a list of merchants who have also failed to be upstanding sellers on the MARS Wall of Shame. For merchants without the 'Shop with Confidence' seal we offer the ability to file a complaint below.

CLICK HERE TO FILE A COMPLAINT FOR JUST $10.00 USD

Home - About Us - Consumer - Merchant - Contact Us - Privacy Policy

© Copyright 1999-2008 Medation Arbitration Resolution Services