The Merchant Agrees to the Following:

As a merchant participating in the MARS SEAL Program, I agreed to abide by the consumer protection guidelines as proposed by the E-Commerce and Consumer Protection Group which includes AOL, AT&T, Dell Computers, IBM, Microsoft, Network Solutions and Time Warner, to the Federal Trade Commission and Department of Commerce on June 6, 2000. A complete text of which can be found at www.ecommercegroup.org and which is outlined below:

1) Merchant Contact Information: Consumers should have a prompt, easy, and effective means of contacting the Merchant.

2) 2) Marketing Practices: Merchants should not make any representation or material omission or engage in any practice that is deceptive, misleading or fraudulent.

3) Information about the Goods or Services: Merchants should clearly disclose the basic features of the good or service that they offer using terms that Consumers can understand.

4) Information about the Transaction

A. Terms and Conditions: Merchants should make available to Consumers the terms and conditions applicable to the Transaction.

B. Opportunity to Review the Transaction: Merchants should provide Consumers an opportunity to review and not proceed with the Transaction prior to its becoming a binding obligation and disclose to Consumers at what point the Transaction will be final.

C. Language: Material information about the Transaction should be provided in the same language in which the good or service is offered.

D. Record of the Transaction: Merchants should make it possible for Consumers to access and maintain an adequate record of information about their Transactions.

E. Costs: Merchants should disclose the entire price, type of currency, and expected costs of the goods and services to be collected by the Merchant. A general description of routine costs and fees not collected by the Merchant that will likely be incurred by the Consumer also should be provided.

F. Shipping and Payment: Merchants should disclose to Consumers when the Merchant will be able to ship the goods or provide services, and the time when a Consumer will be charged for a Transaction. A consumer should not be charged for a product or service unless shipment of such product or service is expected within a reasonable period of time.

5) Cancellation/Return/Refund Policies: Merchants should provide information to Consumers about their cancellation, return, and refund policies.

6) Packaging: Tangible goods should be shipped in packaging that can reasonably be expected to protect the goods in transit.

7) Security: Merchants should make reasonable efforts to ensure the security of a Consumer’s Transaction information.

8) Customer Service and/or Support: Merchants should disclose to Consumers basic information regarding customer service and/or support for goods or services purchased online from the Merchant.

9) Warranty: Merchants should disclose to Consumers applicable warranties or limited warranties that they offer regarding the products or services sold or made available to Consumers.

10) Privacy: Merchants should adopt privacy policies that are consistent with existing industry standards and existing legal requirements.

11) Self-Regulatory Programs: Merchants should disclose and provide contact information for any self-regulatory programs in which they participate and applicable dispute resolution processes.

12) Dispute Resolution: Merchants should provide Consumers with fair, timely, and affordable means to settle disputes and obtain redress.

A. Internal Mechanisms: Merchants should establish internal mechanisms to address Consumer complaints.

B. Third-Party Dispute Resolution: Merchants are encouraged to participate in reputable, independent third-party dispute resolution programs to assist Consumers in addressing complaints arising from Transactions.

· The Merchant agrees to use all internal Customer Service resources to resolve disputes. In the event the merchant can not resolve the dispute in this manner, the matter will be referred to the MARS Fair & Square ODR Program for resolution.

• The Merchant agrees to pay all or part of the costs of the Fair & Square ODR Program fees, including any registration fees advanced by the consumer.

· The Merchant participating in the MARS SEAL PROGRAM, agrees to abide by the decision reached using the MARS Fair & Squire ODR Program. The merchant agrees to pay the Customer any monetary award or accept the return of merchandise and return funds paid for them. The merchant will provide services or make any other restitution agreed upon. Depending on which one of the three MARS SEAL PROGRAM OPTIONS the merchant will also pay, all or part, of the Customer’s cost of using the MARS Fair & Squire ODR Program, including any registration fees advanced by the Customer.

· If the decision is in the merchant’s favor and depending on which one of the three MARS SEAL PROGRAM OPTIONS the merchant chooses, the merchant will pay, all or part, of the Customer’s cost of using the MARS Fair & Squire ODR Program, including any registration fees advanced by the Customer.

· The merchant agrees to abide by the outcome of the MARS Fair & Squire ODR Program if it is in favor of the consumer, however, the customer may pursue other remedies if not satisfied with the outcome.

• The merchant agrees to make restitution to the customer for a monetary award, return of merchandise, service, or other restitution within 10 days of the award.