How does the Fair & Square Online Dispute Resolution Program work?

· If the Merchant’s internal Customer Service Program fails to resolve a problem or dispute, you the Customer may choose to file a claim by filling out the Online Registration Form and making a statement indicating the nature of the dispute, a brief summary of the reasons for the dispute and the amount of damages being sought. The minimum amount of damages sought will be $100.00 and the transaction must have taken place within the last 60 days.

• MARS will send an E-mail to the Merchant indicating that you, the customer, have filed a claim, including the details of the claim. The Merchant will respond to the claim within 48 hours and provide a statement in reply to the your allegations.
• You will be notified by E-mail of the response of the Merchant. Both parties are encouraged to exchange E-mails in order to resolve the dispute. If the parties can not reach an agreement in order to resolve the dispute, an impartial, professional Mediator/Arbitrator will be assigned to review the case. The Mediator/Arbitrator will analyze and review the statements and information provided by each party and send an E-mail to them with suggestions as to a way to settle the dispute.
• There will be no more than two exchanges between the Mediator/Arbitrator and the parties. At that point the Mediator/Arbitrator will decide if there is an agreement to which both parties can agree. If the parties agree to the resolution, the terms of the agreement will be reduced to writing and the conditions carried out.

· If there still is no agreement, the final suggestion of the Mediator/Arbitrator will stand as the binding resolution of the dispute. If the decision is in your favor, the Merchant has agreed to pay the you any monetary award or accept the return of merchandise and return funds paid for them or will provide services or make any other restitution agreed upon. Depending on which one of the three MARS SEAL PROGRAM OPTIONS the Merchant has chosen, the Merchant will also pay, all or part, of the your cost of using the MARS Fair & Square ODR Program, including any registration fees advanced by you. If the decision is in favor of the Merchant and depending on which one of the three MARS SEAL PROGRAM OPTIONS the Merchant has chosen, the Merchant has agreed to pay, all or part, of the your cost of using the MARS Fair & Square ODR Program, including any registration fees advanced by you. The terms of the resolution will be reduced to writing and the conditions carried out.

· If you, for any reason, are not satisfied with the outcome of the MARS Fair & Square ODR Program, you have the option to pursue other remedies in order to resolve the problem or dispute.