What are the benefits of participating in the MARS SEAL PROGRAM?

Let us introduce ourselves. We are MEDIATION ARBITRATION RESOLUTION SERVICES (MARS), a leader in what is known as Online Dispute Resolution (ODR) programs. By clicking on the MARS SEAL on the merchant’s website you have taken the first step in finding out what this merchant’s participation in the MARS SEAL PROGRAM means to you. Please take note: Your Participation in an Online Dispute Resolution (ODR) program is strictly VOLUNTARY.

· In order to assure you of this merchant’s commitment to providing the highest level of Customer Service and Satisfaction and in order to insure confidence, trust and security, this merchant has agreed to take part in an independent, third party dispute resolution program in order to resolve disputes that have arisen from the purchase of goods or services.

• If you have a problem or dispute with this merchant, and this merchant’s Internal Customer Service Program has not been able to resolve it, this merchant has agreed to participate in the MARS Seal Program and the Fair & Square Online Dispute Resolution Program, which were designed to make sure you will have a means to resolve this problem or dispute to your satisfaction.

· This merchant has agreed to abide by the consumer protection guidelines as proposed by the E-Commerce and Consumer Protection Group which includes AOL, AT&T, Dell Computers, IBM, Microsoft, Network Solutions and Time Warner, to the Federal Trade Commission and Department of Commerce on June 6, 2000. See TERMS & CONDITIONS

• This merchant has provided information concerning goods and services, sales and marketing practices, transactions, cancellation, return and refund policies, packaging, security, customer service and warranty programs. Mars has conducted an independent background investigation and has concluded that a reputable outstanding customer service and satisfaction.